Description
About Alvarez & Marsal
Alvarez & Marsal (A&M) is a global consulting firm with over 10,000 entrepreneurial, action and results-oriented professionals in over 40 countries. We take a hands-on approach to solving our clients' problems and assisting them in reaching their potential. Our culture celebrates independent thinkers and doers who positively impact our clients and shape our industry. The collaborative environment and engaging work—guided by A&M's core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity - are why our people love working at A&M.
The Team/ Role
Working with a diverse team of Resource Managers, we are looking for a Resource Analyst to support the strategic resource planning, forecasting and reporting for our EMEA Performance Improvement and Restructuring divisions.The ideal candidate will be a resilient and highly analytical individual, with previous experience in Resource Management, HR, or Operations.
How you will contribute
- Troubleshooting & Support: Provide Level 2 support for Cisco UC systems, including CUCM, Unity Connection (CUC), IM & Presence, Voice Gateways (SIP, MGCP), Cisco Cubes and MS Teams
- System Maintenance: Perform routine monitoring (RTMT, SolarWinds), patching, software upgrades, and migrations of Cisco voice solutions
- Call Routing & Dial Plans: Manage, configure, and troubleshoot call routing, dial plans, trunk issues, and endpoint registrations
- Incident Management: Identify, document, and resolve technical issues, escalating complex problems to L3/Vendor TAC
- Video/Collaboration: Support Cisco Expressway, Webex and Teams
- Documentation: Maintain accurate documentation of configurations, procedures, and changes.
Qualifications
- Experience: Minimum 3–5 years in Cisco Unified Communications engineering and MS Teams calling
- Technical Skills: Deep knowledge of Cisco CUCM, Unity, and IP telephony, as well as SIP protocol, networking fundamentals (BGP, OSPF) and MS Teams calling
- Certifications: CCNA Collaboration or CCNP Collaboration preferred
- Education: Bachelor’s degree in IT, Computer Science, or equivalent experience
- Soft Skills: Strong analytical problem-solving, communication skills, and ability to work in team-oriented, 24/7 environments
- Common Tools Knowledge Required: Used Cisco Unified Communications Manager (CUCM), Cisco Unity Connection, Expressway, Cisco Contact Center (UCCE/CCX), RTMT, Dialed Number Analyzer.
Your journey at A&M
We recognize that our people are the driving force behind our success, which is why we prioritize an employee experience that fosters each person’s unique professional and personal development. Our robust performance development process promotes continuous learning, rewards your contributions, and fosters a culture of meritocracy. With top-notch training and on-the-job learning opportunities, you can acquire new skills and advance your career. We prioritize your well-being, providing benefits and resources to support you on your personal journey. Our people consistently highlight the growth opportunities, our unique, entrepreneurial culture, and the fun we have together as their favorite aspects of working at A&M. The possibilities are endless for high-performing and passionate professionals.
