Job Family:
Management Consulting
Travel Required:
Up to 25%
Clearance Required:
None
What You Will Do:
- Lead consumer protection activities for state/local grant programs and translate program requirements into operational policies and procedures.
- Manage the end-to-end application lifecycle, ensuring efficient processing and achievement of client-defined KPIs and performance metrics.
- Develop and maintain complaint-resolution procedures, escalation protocols, contractor requirements, customer disclosures, and related program documentation.
- Build productive working relationships with clients and colleagues through strong communication, preparation, and follow-through.
- Participate in client meetings, workshops, interviews, and working sessions, communicating effectively with stakeholders and escalating broader project issues as appropriate.
- Provide day-to-day guidance, mentoring, and first-level review for junior team members and subcontractors assigned to the workstream.
- Support project administration activities, including schedules, deliverable tracking, action-item management, and project documentation.
- Oversee the intake, investigation, escalation, resolution, and documentation of consumer complaints and issues.
- Partner with contractor management, quality assurance, monitoring and compliance, customer service, technology, marketing, and program operations teams to identify and mitigate consumer risks.
- Monitor consumer protection metrics and analyze complaints, customer feedback, inspections, and program data to identify trends and systemic risks.
- Develop corrective actions and program improvements in response to identified consumer protection issues.
- Support fraud, waste, and abuse prevention activities and the escalation of potentially improper contractor or program activity.
- Develop training, guidance, and consumer-facing materials that clearly communicate customer rights, program requirements, and available avenues for assistance.
- Provide consumer protection reporting and recommendations to program leadership and state clients.
What You Will Need:
- No sponsorship is available for this position
- Bachelor's degree from an accredited college or university
- Minimum of THREE (3+) years of experience in consulting, government, energy, utilities, public policy, sustainability, infrastructure, data analytics, program operations, or a related field
- Experience managing assigned workstreams, conducting analysis, and developing client-facing reports, presentations, or other deliverables
- Strong analytical, written, verbal, and interpersonal communication skills
- Ability to manage multiple priorities and work effectively in a collaborative consulting environment
- Proficiency with Microsoft PowerPoint, Excel, Word, and Teams
- Ability to travel as required
What Would Be Nice To Have:
- Experience supporting government agencies, public authorities, utilities, regulators, or mission-driven organizations
- Experience supporting program implementation, PMOs, grants management, policy analysis, or business-development efforts
- Graduate degree and/or relevant professional certification
#LI-DNI
The annual salary range for this position is $89,000.00-$148,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.
What We Offer:
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
Benefits include:
Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive bonus
Parental Leave and Adoption Assistance
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Student Loan PayDown
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program
Mobility Stipend
About Guidehouse
Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.
Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.
If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.
All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or [email protected]. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.
If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact [email protected]. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.
Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.
