Job Description
GMNS (Global Merchant & Network Services) Product leads the strategy, development, delivery, and operations of American Express network and acquirer products that power $1.9T+ in annual customer transactions. We serve our merchants, partners, and issuers across more than 170 markets worldwide, growing revenue by driving strategic, multi-year initiatives that deliver differentiated value to direct merchants, merchant partners, network partners, and ecosystem partners.
Within GMNS, the Product Growth organization is responsible for bringing Product and Network capabilities to market, evolving the product portfolio through partner engagement, and ensuring solutions work effectively with the right partners at the right time.
The Partner Solutions Consulting function sits at the center of the Product Growth organization, working with our most strategic partners to co-create the technical roadmaps required to achieve shared commercial priorities. The team develops deep expertise in partner product strategies, identifies synergies with GMNS capabilities, and translates partner insights into prioritized product investments.
In this role, the Vice President, Partner Solutions Consulting, will deep dive into
partners’ product strategies , identify synergies with
Amex capabilities , and translate partner needs into our internal roadmaps for prioritized delivery.
This role reports directly to the Vice President, Solutions Consulting & Product Partnerships, and requires extensive collaboration with GMNS Product, Digital Labs, Partner Account Management, and senior partner stakeholders across geographies.
Responsibilities
- Own partner-specific technical roadmaps that enable the achievement of shared commercial priorities and strategic ambitions.
- Ensure partner requirements are translated into structured product requests and compelling business cases, serving as the escalation owner for roadmap conflicts between partner demands and GMNS Product priorities.
- Represent the network partner perspective in GMNS Product planning cycles, roadmap reviews, and quarterly reprioritization forums, ensuring customer needs inform product direction.
- Align with leaders across Solutions Enablement to align on launch sequencing, standards input, and partner feedback loops, while co-owning the resolution of cross-functional issues requiring joint action.
- Build and develop the Partner Solutions Consulting team, establishing the operating model for how the team collaborates within the broader Solutions Consulting function.
- Lead strategic product discussions with senior partner stakeholders in partnership with Partner Account Management, serving as the senior escalation point for strategic partner requests.
Qualifications
- Extensive leadership experience, with 10+ years in partner-facing, strategic, or product-adjacent roles within payments, platform, or network businesses.
- Demonstrated track record of driving innovation, challenging the status quo, and leading organizations through change to deliver new and enhanced capabilities.
- Proven ability to lead a partner-facing portfolio while maintaining a coherent operating model across product roadmaps, commercial priorities, and partner needs.
- Strong commercial and product judgment, with the ability to evaluate partner requests against product investment priorities and make well-reasoned trade-off recommendations.
- Deep knowledge of the network partner landscape and how it intersects with American Express network capabilities.
- Strong understanding of the American Express technology stack, network capabilities, and product suite, with the ability to influence product direction.
- Demonstrated success building and evolving structured operating cadences, including launch readiness forums, portfolio reviews, and quarterly reprioritization processes.
- Executive-level stakeholder management experience with senior partner and internal executive audiences, including leading strategic product discussions alongside commercial partners.
- Experience operating in a matrixed, global organization, with the ability to influence without direct authority across Product, Business Development, Digital, and Enablement teams.
- Ability to travel for partner- and stakeholder-facing meetings, estimated at approximately 20%, depending on home office location.
Employment eligibility to work with American Express in the U.S is required as the company will not pursue visa sponsorship for these positions
About Us
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About The Team
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
