Associate Vice President (AVP) – Managed Product as a Service
(MPaaS)
Location: United States
Reporting To: Consulting Leadership / Industry Practice Head
Practice: Communications, Media & Technology (Telecom)
Role Summary
We are seeking an entrepreneurial driven AVP Delivery Leader to establish and lead a
new Managed Product as a Service (MPaaS) practice. The role will be responsible for
building and scaling a consulting-led business encompassing product consulting,
managed services, service delivery, customer success, licensing operations,
and strategic growth initiatives.
MPaaS will be a sub-practice under CMT consulting The AVP will own end-to-end subpractice
leadership, including revenue growth, delivery excellence, customer
engagement, alliance management, talent acquisition, and operational governance.
Key Responsibilities
Practice Leadership & Growth
- Build and lead the Managed Product as a Service practice from inception, with
Back-up EXEC product suite under partnership with Cloud Software Group and
named set of distributors/channel partners.
- Define execution strategy, operating model, service offerings, and delivery
plans.
- Establish a scalable consulting, delivery and managed services organization.
- Develop annual business plans, revenue forecasts, and growth roadmaps.
- Own sub practice P&L and profitability targets.
Revenue & Business Development
- Drive growth of a multi-million-dollar portfolio across consulting,
implementation, managed services, and support.
- Identify and develop new opportunities with distributors, and enterprise
customers.
- Lead executive-level client discussions and delivery accountability.
Strategic Alliance Management
- Serve as partnership, and delivery owner for CSG and key ecosystem
partners/distributors.
- Develop joint business plans and strategic initiatives.
- Coordinate with distributors and channel partners to accelerate market
adoption.
- Drive partner-led revenue and co-selling opportunities.
Managed Services & Service Delivery
- Establish governance and delivery frameworks for managed services operations.
- Lead transition and transformation programs.
- Oversee service delivery, customer satisfaction, SLAs, KPIs, and operational
excellence.
- Ensure successful onboarding and management of support teams.
Product & Consulting Leadership
- Develop consulting offerings around CSG products and platforms to begin with
and scale up across CMT clients on Managed Product portfolio of offerings.
- Create reusable assets, accelerators, methodologies, and best practices.
- Act as a trusted practitioner to C-level executives.
- Provide thought leadership on Product ModelsDigital Transformation, Customer
Experience, and Monetization.
Talent & Organization Building
- Recruit, mentor, and develop consulting, delivery, and support teams.
- Build a high-performance culture focused on accountability and innovation.
- Lead workforce planning and capability development.
- Lead seamless integration of any re-hire/rebadged candidates for the capability
area
Financial Accountability
The AVP Will Be Accountable For
- Revenue growth and portfolio expansion.
- Practice profitability and utilization.
- Managed services delivery performance.
- Customer retention and satisfaction.
- Strategic alliance outcomes.
- New business acquisition and pipeline development.
Required Experience
Must Have
- 25+ years of experience in Product Management and monetisation services,
Digital Transformation, or Managed Services.
- 15+ years leading large consulting, delivery, or managed services organizations.
- Demonstrated experience managing multi-million-dollar revenue portfolios.
- Proven ability to build and scale practices or business units.
Preferred
- Direct experience with platforms and solutions.
- Exposure to distributor/channel-led business models.
- Knowledge of SaaS, Managed Services, and Product-as-a-Service operating
models.
Leadership Competencies
- Strategic Thinking
- Executive Presence
- Commercial Acumen
- Practice Building
- Customer Centricity
- Alliance Management
- Financial Management
- Team Leadership
- Change Leadership
- Innovation & Growth Mindset
Success Metrics (Year 1)
- Successfully establish and operationalize the MPaaS practice.
- Deliver transition and stabilization of managed support services.
- Achieve revenue and profitability targets.
- Build and lead a high-performing consulting and delivery organization.
- Expand strategic partnership opportunities with CSG and distributors.
- Establish executive relationships across key client accounts.
Why this role exists
This role is being created to lead a newly established business of Managed Product
as a Service expected to generate significant recurring revenue through ($300M
Revenue over 5 years) managed services, consulting, product operations, and strategic
partner-led growth. The AVP will serve as the executive leader responsible for scaling
the business and transforming it into a strategic growth engine.
