Location: Lisbon
Time Type: Full-time
OVERALL PURPOSE OF JOB
The International Payments Associate is responsible for independently executing and managing international payment operations, Service Desk, and Cash Management activities.
The role combines solid operational autonomy, analytical capability, and quality ownership, ensuring the correct handling of complex (non STP) transactions, payment investigations, and After sales services in line with established procedures, SLAs, and compliance requirements.
This role is ideal for someone who appreciates working in a dynamic, structured, and regulated environment, has a strong customer mindset, and values collaboration and continuous improvement within a team.
Key Responsibilities
Execute and monitor international (non‑SEPA) payments (EUR and foreign currency) end to end, including sending to foreign correspondents via SWIFT.
Perform and/or coordinate controls/checks linked to the completeness of the data and the payment routing
After Sales support ensuring correct set-up and smooth delivery.
Manage investigations and service requests on executed transactions (e.g., non‑receipt, anomalies): analyses, gather information, identify root cause, and coordinate resolution.
Provide advice and support: internal stakeholders on payments and cash management processes with a strong customer focus
Collaborate cross-functionally with internal teams, intermediaries and banks to ensure efficient delivery and continuous improvement
Soft Skills
Positive mindset & team spirit (collaborative, supportive)
Customer focus (puts the customer at the heart of solutions and improvement ideas)
Clear communication (spoken and written; able to explain complex topics clearly)
Analytical thinking & problem solving (investigates issues, identifies root causes)
Attention to detail / accuracy (quality-focused, careful execution)
Prioritisation & multitasking (manages deadlines, maintains overview under pressure)
Autonomy / ownership (works independently, takes responsibility for outcomes)
Learning agility (willingness to learn and build expertise over time)
Stakeholder management (works effectively with internal/external parties; coordinates resolution)
Qualifications
Education
Bachelor’s degree (or equivalent) in Finance, Economics, Business Administration, or a related field; or comparable relevant experience
Language
Proficient in English (B2 level or higher); French and/or Dutch is a plus
Experience
We are seeking dynamic candidates with a strong willingness to learn
Previous experience in transaction banking operations, cash management, payments operations, or a comparable environment (such as a bank, corporate treasury, or shared service center) would be considered an advantage, though it is not a mandatory requirement
Hands-on experience with investigations/service requests (e.g., non-receipt, anomalies, returns) and stakeholder coordination is preferred
Exposure to compliance controls in payments (AML/sanctions/fraud) is an advantage
You Must own a valid work permit or EU/Schengen Space Nationality to legally work in Portugal
You must submit your CV in English
What We Offer
Health insurance
Life Insurance and Pension Plan Programs
Free medical services at the office (Physician, Nutritionist, Psychologist)
Wellness programs
Flexben Program (Support for Education, Kindergarden, Training, Technology, Health)
Employee Share Purchase Plan
Personalized training paths and access to Udemy and Plurisight Plataforms
Flex-ability program (financial and flexible support for people with disabilities)
Special banking conditions
