About PWC: PwC is one of the world’s leading Professional Services organisations who advise some of the most successful organisations, entrepreneurs and private businesses on a range of services including Audit, Risk, Tax, Consulting and Acquisitions. We are innovative and driven to deliver to our clients while meeting our purpose of building trust in society and solving important problems. We strive to be a great place to work for our employees and offer career defining and development opportunities across all our teams.
A career in the People function will provide you with the opportunity to work in partnership with key stakeholders to develop, drive and execute the people strategy, to continuously enhance the employee experience and business performance. The Learning Implementation & Reporting (LI&R) team (within People Solutions) aims to provide our learners with the best possible learning experience, the team is responsible for ensuring that our learning programmes are delivered effectively, from strategy through to implementation and evaluation. The team will lead on the overall project, risk, financial and commercial management of our programmes.
The Course Manager sits within our LI&R Programmes team and works with the team leaders to ensure that learning interventions are delivered effectively from the design phase, through to implementation and evaluation. They are also responsible for ensuring ongoing service delivery is maintained, and work with key stakeholders and L&D colleagues to achieve this.
Key responsibilities: include managing all logistical elements of our programmes, including but not limited to: planning, scheduling and managing our programmes; sourcing suppliers and venues; building curriculums onto our learner management system; managing supplier relationships; and evaluating and reporting on our programmes.
- For the first 12-months of this role, operational/transformation support across Learning Implementation will be a key focus as part of the Rewire programme.
- Project manage all stages of the learning design life cycle for individual L&D programmes. This will involve ensuring all programmes are effectively running, or seeking new solutions to improve the programmes.
- Excellent Project / Programme management, and Risk management, Budgetary (including ownership of multiple budgets and associated activities e.g. setting and monitoring) and organisational skills.
- Lead end-to-end learning programme implementation from design handover through delivery, reporting, evaluation and analysis.
- Support course manager, course executive and reporting teams through check-ins, guidance, process support and service continuity.
- Develop/improve SOPs, KPIs and process documentation with existing team members.
- Identify opportunities for process improvement, streamlining and automation.
- Reporting and Analysis: Produce, interpret and story-tell from Learning Reports using large Data sets. Advanced Excel is mandatory.
- Ability to build and develop strong relationships at all levels, and work collaboratively to create value for the firm.
- Agree scope of work and final sign off with third party suppliers; overseeing relationships with third party suppliers ensuring service and quality is sustained, to agreed Service Level Agreements.
Qualifications:
Relevant Business Degree or Diploma or Certificate
Project Management Certifications advantageous
Desirable Skills include:
- Project management & Risk management
- Budget management
- Commercial awareness
- Communication
- Teamwork
- Relationship management
- Coaching
- Agility/adaptability
- Continuous Improvement Focused
- Critical thinking
Agencies please note: This recruitment assignment is being managed directly by PwC’s Talent Acquisition team. We will reach out to our preferred agency partners in the rare instance we require additional talent options. Your respect for this process is appreciated.
The successful candidates will be required to work the standard office hours of the UK office. During the training period, attendance in the office will be required on a daily basis. Following the completion of training, candidates will transition to a hybrid working model. Please note that PwC SATIC is currently refining its hybrid working approach, and this remains subject to change in line with business, client, and team requirements.