As a Manager of Network Disputes, you will lead a team responsible for monitoring and analyzing details pertaining to dispute cases and dispute volumes generated by network participants as well as holistically analyzing all dispute arbitration cases within established service levels and applying final decisions in accordance with published Dispute Rules and Operating Rules and Procedures.
Key Responsibilities:
- Team Leadership & Strategy: Manage and mentor a team of senior associates, fostering a culture of operational excellence and continuous improvement.
- Cross-functional Collaboration: Partner with cross-functional teams to support dispute resolution and reconciliation
- Process Governance: Develop and enforce departmental procedures and internal controls to ensure strict adherence to governance models. Lead
- Innovation: Champion process improvements that reduce manual work and reduce complexity
Basic Qualifications:
- Bachelor’s Degree in Business Administration, Accounting, Management, Human Resources or Economics
- At least 2 years of experience in Process management
- At least 2 years of experience in Project management
- At least 2 years of experience in People management
- At least 2 years of experience in Relationship management
Preferred Qualifications:
- Master’s Degree in Business Management, Process Management, Project Management, Risk Management, Communications, Computer Science or Information Systems
- Lean certification or Six Sigma certification
- At least 5 years of experience in Process management
- At least 5 years of experience in Project management
- At least 5 years of experience in People management
- At least 5 years of experience in Complex problem solving
- At least 5 years of experience in Relationship management
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
