Associate Director, Program Management – Patient Support Services - Remote
The
Program Associate Director of Patient Access and Support Services works with Leadership and Program team to effectively oversee the programs and manage Client relationship. Collaborates with Client management team to understand the programs short term and long-term goals of growth and development. This is a supervisory role with responsibility to direct reports.
Job Responsibilities
- Responsible for manufacturer program operations and client relationship.
- Supervise and coordinate daily workflow with leadership.
- Understand and coordinate all patient assistance program requirements with appropriate departments.
- Examine metrics and reporting daily for all program activity and ongoing trending.
- Facilitate data requirements between clients and third parties.
- Facilitate communication and collaboration for all program changes and updates between all departments.
- Responsible for program specific SOP management and documentation processes.
- Assist with program change requests for PRM updates.
- Present on demand data to Executive Team as requested.
- Demonstrate a high aptitude for learning about the specialty pharmacy healthcare environment. Provide communication and follow-up to ensure staff are fully informed of all new information related to products, procedures, customer needs, and company related issues, changes, or actions. Responsible as program SME at business reviews.
- Responsible to continuously look for ways to improve program.
Required Qualifications
- Bachelor’s Degree.
- Previous management experience required.
- 5 years related experience in the service and/or information industries
- High regard for service, be very personable and compassionate
- Possess a good understanding of the Specialty Pharmacy industry and its integration with manufacturers and payors.
- Ability to work in a fast paced, ever-changing environment.
- Ability to manage and track data for a sophisticated and often complex data process.
- Must reside in country where the job is posted.
Preferred Qualifications
Skills and Abilities:
- Proficient in PC applications.
- Business acumen (knowledge of the pharmaceutical industry, including the applications for IQVIA data).
- Change management/process analysis skills.
- Strong communication skills, including ability to train, present and deal tactfully with clients.
- Project management experience in overseeing or contributing in complex, multi-discipline projects. Managerial skills, including a strong focus on team building.
- Knowledge of IQVIA databases and report creation process.
Professional Competencies
Business Skills and Knowledge
Demonstrate analytic and problem-solving skills, and understand the impact of individual
decisions on other parts of the organization and the environment.
Understanding of financial analysis, reimbursement techniques and strategies, and
financial outcome measures. Application of financial analysis and planning to achieve
organizational objectives.
- Human Resource management
Understanding of the rights and protection of employees, effective workforce planning,
and performance management.
- Organizational dynamics and governance
An understanding of governance structures and the ability to foster trust and effectively
support governance systems and achieve organizational goals.
- Strategic planning and marketing
Setting organizational direction and strategies based on an understanding of the market
and market forces, and communicating an organization’s capabilities and strengths to
consumers.
An understanding of how technology can be used to promote managerial and clinical
efficiency and improve health care delivery. The ability to effectively manage
information resources and plan for future needs.
Knowledge of liability and compliance regulation, the ability to employ strategies to
mitigate risk, avoid malpractice and plan for disasters.
Application of techniques that continually improve the quality of care provided, patient
safety, organizational performance, and the financial health of the organization.
Knowledge of the Health Care Environment
- Health Care Systems and Organizations
Demonstrate an understanding of how the various components of the health care
system is organized and financed, and how they interact to deliver medical and health
care.
Understand the professional roles, responsibilities, and values of the range of health
care professionals in order to foster effective relationships and promote an optimal care
environment.
- The Patient’s Perspective
Understand the patient experience, demonstrate a commitment to patients’ rights and
responsibilities, and ensure that the organization provides a safe environment for
patients and their families.
- The Community and the Environment
Monitor trends in the local and national environment to the delivery of care,
demonstrate a familiarity with the regulations impacting health care delivery, and
understand the impact of public policy decisions on cost, quality, and access to care
Communication and Relationship Management
The ability to build and maintain relationships with internal as well as external
stakeholders that are anchored in trust and where decision-making is shared.
Be able to utilize verbal, written and presentation skills to communicate an
organization’s mission, vision, values, and priorities to diverse audiences.
- Facilitation and Negotiation
The ability to move a group toward a conclusion, guiding the group collectively through
substantive discussion, compromise, and consensus.
Leadership
- Leadership Skills and Behavior
The ability to exercise appropriate leadership styles and behavior, employ critical
thinking skills, and advocate for the organization and its values in the community and
public policy arena.
- Organizational Climate and Culture
Foster a culture that values diversity, promotes teamwork, and engenders a
commitment to the purpose and values of the organization.
Establish and communicate a compelling vision for the organization that guides strategy
formulation and direction.
Be able to promote organizational development and continuous improvement, and use
systems thinking to enact change in complex organizations.
Professionalism
- Personal and Professional Accountability
Practice and advocate ethical decision-making and actions, promote patients’ rights and
responsibilities, effectively manage stress and personal resources, and act in accord with
professional roles and norms.
- Professional Development and Lifelong Learning
Participate in proactive career planning and continually update professional knowledge.
- Contributions to the Community and Profession
Mentor or coach others in the workplace, provide service to the community that
improves community health status and standards of care, and adds to the professional
body of knowledge by teaching, research, or other means.
Note: This role is not eligible for visa sponsorship. Candidates must have authorization to work in the US without the need for sponsorship.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com
IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.
The potential base pay range for this role is $120,000-$150,000 annually. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.
