Job Description
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. When you join #TeamAmex, you become part of a diverse community committed to delivering exceptional customer experiences and differentiated value.
The GMNS B2B Product team plays a critical role in shaping and delivering American Express’ strategy for next-generation B2B payments. The team is building a two-sided ecosystem that connects buyers and suppliers across multiple payment rails, while unlocking new economic models and platform capabilities.
This role will be embedded within a high-priority B2B Shared Services initiative and will serve as the day-to-day operator for the program. You will drive the operating system that keeps three core product focus areas moving in lockstep: Supplier Directory, ACH+ Network, and Flexible Pricing / shared fee models. The Senior Analyst will own cross-workstream coordination, decision tracking, and delivery readiness—ensuring leaders have clear visibility to milestones, dependencies, risks, and asks.
This is a highly visible role that partners closely with Vice President- and Director-level leaders and requires strong analytical judgment, executive communication skills, and the ability to operate effectively in ambiguity.
Responsibilities
Strategy Integration & Analysis
- Integrate strategy across B2B Shared Services workstreams into a single, coherent plan leaders can run
- Surface dependencies, risks, and tradeoffs early; propose options and recommended paths forward
- Translate complex product, economic, and operational inputs into crisp points of view and implications
Executive Communications & Narrative
- Own executive-ready outputs for senior leadership forums (SteerCos, LT updates, decision memos)
- Maintain a single source of truth across workstreams (narrative, milestones, decisions, open questions)
- Turn complex concepts into decision-ready materials that drive alignment and action
Strategy & Operations (Program Execution)
- Run the Shared Services operating rhythm: agenda-setting, pre-wires, readouts, follow-ups, and action closure
- Build and maintain an integrated program plan (timelines, milestones, owners, dependencies, and critical path)
- Drive decision and issue management: log, triage, escalate, and resolve blockers with clear asks
- Ensure delivery readiness across the three focus areas by coordinating inputs across Product, Tech, Legal, Finance, and GTM
- Identify where teams are drifting; course-correct by tightening scope, sequencing, and accountability
Qualifications
- 2–5+ years of experience in strategy, analytics, product operations, program management, consulting, or a related role
- Strong analytical, synthesis, and written communication skills; able to translate ambiguity into clear plans
- Demonstrated ability to manage multiple stakeholders and drive outcomes across complex, cross-functional efforts
- Comfort operating in fast-moving environments with high standards for quality and accountability
- Experience in payments, B2B platforms, or financial services
- Background in product strategy, operating model design, or program management
- Demonstrated ability to influence without authority and operate effectively with senior leaders
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
About Us
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About The Team
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
